We know how important local customer service is in international sales. Customers expect to communicate in their own language, receive quick responses, and have their issues resolved efficiently – regardless of the country where the purchase was made.
To meet these expectations, we offer a new Call Center service designed specifically for e-commerce sellers operating in a cross-border model. You don’t have to recruit or train local customer service teams – we take care of everything for you.
Customer support is delivered via our MeestCRM, which enables seamless transfer of inquiries and data to the client’s systems while maintaining a complete history of customer interactions.
Languages We Support
Customers are far more likely to trust a store when they can explain a problem in familiar words and receive a response without delays or misunderstandings. Local language support builds trust through better customer connection, leading to higher engagement and loyalty.
Meest’s Call Center currently supports:
Polish, Czech, Slovak, Romanian, Hungarian, Greek, Bulgarian, Ukrainian, German, Lithuanian, Latvian, and Estonian.
This coverage allows merchants to enter several Central and Eastern European markets with one support solution instead of managing separate providers in each country.
Services of Call Center by Meest
As part of a subscription model, we you get the following set of services:
Phone and email support: dedicated phone number for each market, communication with customers in their native language, professional and consistent communication aligned with the seller’s brand standards
Order information: order status updates, support with settlements and payments. handling returns and post-purchase inquiries
Complaints handling: receiving and processing complaints, assistance with completing forms and providing missing information, ongoing communication with customers throughout the complaint process
Reporting and transparency: monthly Call Center service reports, full visibility into the number and type of inquiries, complete control over customer service quality.
Pricing
Meest offers fixed monthly subscription plans based on the market served:
Czech Republic – 4,500 CZK / month
Slovakia – 200 EUR / month
Romania – 250 EUR / month
Hungary – 250 EUR / month
Greece – 250 EUR / month
Bulgaria – 250 EUR / month
Germany – 300 EUR / month
For merchants operating in multiple countries, one Call Center can cover several markets and languages under a single contract and workflow. This keeps costs predictable and operations simple while scaling internationally.
With Meest’s Call Center, cross-border customer support becomes predictable, scalable, and easy to manage. Merchants get one service for multiple markets, customers get help in their own language, and both sides benefit from faster resolutions and clearer communication. It’s a practical way to grow internationally without losing control of the customer experience.