MEEST INTERNATIONAL is a team of professionals who develop advanced cross-border
logistics solutions and delivery automation tools for international e-commerce platforms. We work with partners and clients in more than 70 countries worldwide and are proud of our long-term partnerships with well-known brands such as iHERB, ANSWEAR, NOTINO, and LPP, the owner of brands like RESERVED, HOUSE, SINSAY, and many others. We are looking for an Integration and Technical Support Manager to join our team as the leader of an international group of specialists and take on a key role in managing integration and technical support projects
As an Integration and Technical Support Manager, you will be responsible for implementing and developing integration solutions, coordinating the work of development teams, and ensuring a high level of technical support for our products and services.
Responsibilities:
- Managing projects related to the implementation of new integrations and the development of existing ones (API, e-commerce, marketplace).
- Coordinating and supervising the work of internal and external developers, including managing priorities and backlog.
- Providing technical support for the company’s software through the support team.
- Building, recruiting, developing, and evaluating an international team (target size: 7 people).
- Managing the technical knowledge base and documentation of integration processes.
- Creating, maintaining, and enforcing procedures, processes, and work standards.
- Developing and maintaining project roadmaps in the area of integration and support.
- Analyzing reports and technical issues and defining preventive actions.
- Monitoring the quality of service for business partners and clients using integrations.
- Reporting team performance results and recommending improvements.
- Keeping up with technology trends and implementing innovations that increase efficiency.
- Collaborating with product and technology departments on integration development.
Requirements:
- Practical knowledge of system integration processes and API lifecycle management.
- Experience coordinating developer work (in-house and outsourced) and managing backlog.
- Documented experience in building, recruiting, and evaluating a technical team.
- Ability to define and implement processes, procedures, and work standards.
- Experience providing technical support for systems/software.
- Analytical skills and the ability to solve problems in a technical environment.
- Strong communication skills and experience working in an international environment.
- English language proficiency at a minimum B2 level.
- Preferred: experience managing project roadmaps and familiarity with API monitoring tools.
What We Offer:
- Type of employment: Employment contract (Umowa o pracę) or B2B — depending on your preference
- Work schedule: Monday to Friday, 9:00–17:00
- Work format: Hybrid — ideally 4 days in the office / 1 day remote or 3 office/2 remote
- Comprehensive medical insurance
- Involvement in international e-commerce and logistics projects with leading global brands
- A chance to develop innovative integration and support solutions for cross-border platforms
- Dynamic, collaborative, and growth-oriented team culture
If you are interested in the vacancy, send your resume to [email protected]. We will contact selected candidates to arrange an interview.