FAQ
Will I have to pay customs duty and VAT?
For deliveries to countries outside the European Union, the recipient may be obliged to pay customs duty and VAT.
For deliveries to Ukraine, parcels with a total weight of up to 50 kg and a total declared value of up to EUR 150, delivered on the same day to a single recipient, are exempt from customs and tax charges. So, if your parcel does not exceed these parameters, there should be no need to pay customs duty and tax.
How can I check the status of my parcel?
You can check the status of your parcel by entering the number in the search box on our parcel tracking website.
