Privacy Policy

This Privacy Policy describes how we, Meest Post Sp. z o.o. with its registered office at Obrzeżna 7, 02-691 Warsaw, Poland, process personal data you provide to us and/or we receive or generate otherwise:

– when you use our web pages at https://cz.meest.com/ (“Website”);

– when we communicate with you by phone, email, text message, push notifications, post, or other methods.

For purposes of this Privacy Policy, we are the data controller.

When you use or receive our services, we will sometimes need to give you additional information about how we will use your personal data. You should read this Privacy Policy with any other notice or information we provide.

DATA WE PROCESS

Below, you can find the types of data we may process:

• Identity and contact data include name, address, email address, and phone number; it may also include details of any electronic device you use to access our services, such as IP address and operating system, which may be automatically collected when you use our Website;
• Financial data includes records of the costs of the services you have bought, records of your payments, and your card payment details;
• Contact history data includes details of any inquiry, complaint, or claim you have made to us, including emails, letters, call recordings, any other information we reply to you, and the results;
• Marketing preferences data includes the information we have about your preferences for receiving marketing from us;
• Technical data may include information collected through cookies and similar tracking technologies.

PURPOSE OF DATA PROCESSING

The table below explains each legal basis we rely on and the purpose of using your personal data.

Whenever we process personal data on the basis of our legitimate interests, we conduct a balancing test (Legitimate Interest Assessment) to ensure that your fundamental rights and freedoms are not overridden.

YOUR RIGHTS

You have the following rights concerning your personal data:

• Right to be informed

  You have the right to be informed about how we use your personal data. We will provide this information at the time of data collection or through privacy notices like this one.

• Right to access

  You have the right to request a copy of the personal data we hold about you, along with information about how we use it. To make a request, please contact us using the details at the end of this Privacy Policy. We may require proof of identity and additional details (such as the service you used and the relevant time period) to locate the information. You may also be asked to complete an optional application form to assist with processing your request.

• Right to rectification

  If your personal data is inaccurate or incomplete, you have the right to request its correction.

  We do our best to keep your data accurate and up to date, but we rely on you to inform us of any changes.

• Right to object

  You have the right to object to the processing of your personal data in certain cases, such as direct marketing. In some cases, we may continue processing if we can demonstrate compelling legal grounds.

• Right to erasure (“right to be forgotten”)

  You can request the deletion of your personal data when there is no valid reason for us to keep it. However, we may retain certain data where we have a legitimate reason or legal obligation to do so.

• Right to restrict processing

  You have the right to request that we limit the way we use your personal data if:

  – you believe the data is inaccurate and we need time to verify it;

  – you object to our use of your data and we are reviewing that objection;

  – we have used your data unlawfully but you do not want it erased; or

  – we no longer need the data, but you require it for legal purposes.

• Right to data portability

  You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to have it transmitted to another organisation, where technically feasible.

  This applies only to data processed with your consent or under a contract.

• Right to withdraw consent

  If we are processing your personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

For assistance relating your personal data rights, please contact us at the addresses listed at the end of this Privacy Policy.

TRANSFER OF PERSONAL DATA

We do not sell your personal data to third parties. However, we may share your data with the following categories of recipients, strictly for the purpose of delivering our services:

• Couriers, warehouses, and payment service providers;
• Digital marketing agencies and website hosting providers;
• Mailing services and customer support (call centers);
• Information technology and consulting service providers;
• Customs and tax authorities, regulators, and other competent bodies that may require reporting in specific legal circumstances.

We reserve the right to refuse any requests for your personal data that we believe to be unlawful or unreasonable.

We may also share non-personally identifiable information (e.g., aggregated or anonymized data) publicly and with our partners – such as publishers, advertisers, developers, or rights holders – to show trends in the general usage of our services.

Your personal data may be transferred outside the European Economic Area (EEA). When this occurs, we rely on mechanisms such as Standard Contractual Clauses approved by the European Commission to safeguard your data when transferred outside the EEA.

STORAGE AND DELETION OF PERSONAL DATA

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with applicable legal obligations.

The retention periods include:

• Delivery and service data (including invoices, order confirmations, payment records, and refund processing): retained during the delivery period and for ten years thereafter;
• Inquiry, complaint, and claim records: stored for ten years following resolution;
• Call recordings: stored for ten years, unless longer retention is required to resolve a dispute or claim;
• Cookies and tracking data: retained for the lifespan of the cookies (as described in our Cookies Policy) or until deleted by you;
• Direct marketing data: retained only for the duration of your consent.

We may retain personal data for a longer period if required for the establishment, exercise, or defense of legal claims.

Personal data will be deleted in the following situations unless we are legally obligated to retain the data for longer:

• Upon your request for deletion or withdrawal of consent;
• After a period of ten years of inactivity;
• Upon confirmation that the stored data is outdated or inaccurate.

When the applicable retention period expires, or the data is no longer needed, we ensure that your personal data is safely and permanently deleted.

If you would like to exercise your data rights, including objecting to processing, restricting use, or withdrawing consent, please contact us via the details provided at the end of this Privacy Policy.

PERSONAL DATA SECURITY

We process and store personal data on secure cloud platforms located in the European Union, and may also store data in other jurisdictions where we operate. Regardless of location, we apply robust security standards and safeguards.

While we strive to ensure a high level of security, no method of transmission or storage is completely secure. However, we implement a range of technical and organizational measures to protect your personal data, including:

• Training and awareness programs for employees who handle personal data, reinforcing their responsibilities and obligations regarding confidentiality;
• Access controls based on the "need-to-know" principle, ensuring only authorized personnel have access to personal data;
• Physical access restrictions to our premises, including entry via access passes;
• Regular testing, assessment, and evaluation of our security practices to ensure their effectiveness.

We maintain internal records of personal data processing activities as required under Article 30 GDPR and Czech Act No. 110/2019 Coll.

MARKETING COMMUNICATIONS

We may contact you with marketing communications, such as information about new products, special offers, and other promotions that may be of interest to you—only if you have subscribed to our newsletter on the Website.

When you interact with these communications (e.g., by opening an email or clicking a link within it), we may receive information about your interaction. This helps us to improve our services and enhance your experience on our Website.

You may withdraw your consent to receive marketing communications at any time by clicking the “Unsubscribe” link included in each marketing email.

Please note:

We never ask for sensitive personal data via email or other communication channels. If you receive such a message, do not respond and notify us immediately so we can investigate the matter.

COOKIES

For detailed information about how we use cookies and similar technologies, please refer to our Cookies Policy.

LINKS TO OTHER SITES

Our Website may contain links to third-party websites. If you click on such a link, you will be directed to a site we do not control. We strongly recommend that you read the privacy policy of every site you visit.

We are not responsible for the content, privacy practices, or policies of third-party websites or services.

This Privacy Policy applies only to our Website and services and does not extend to third parties, including those who advertise our services.

EMBEDDED CONTENT

Some pages on our Website may contain content embedded from third parties (e.g. Google reCAPTCHA, Facebook plugins, YouTube videos, etc.). These third parties may collect and process your personal data independently.

Please note that the processing of personal data by such embedded content providers is governed by their own privacy policies, not by this Privacy Policy. We encourage you to review their respective policies before interacting with embedded content.

CHILDREN'S PERSONAL DATA

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

We take children’s privacy seriously and do not target our services to children.

If you become aware that your child has provided us with personal data, please contact us immediately.

LEGISLATION

As a company registered in the European Union, we operate in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), as well as other applicable EU data protection laws.

Since we also process personal data of individuals in the Czech Republic, we comply with The Personal Data Processing Act 2019 (No. 110/2019 Coll.), and other applicable laws of the Czech Republic related to data protection.

LIABILITY

You are responsible for providing accurate, complete, and up-to-date personal data.

We shall not be held liable for any damages caused to you or third parties as a result of providing false, inaccurate, or incomplete information.

RIGHT TO COMPLAINT

If you have any concerns or requests related to the processing of your personal data, please contact us using the details provided below.

Under Czech law (Act No. 110/2019 Coll.), you also have the right to lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů) if you believe your personal data has been processed unlawfully. Website: https://uoou.gov.cz/en.

If you are unsure which supervisory authority applies to your situation, feel free to contact us and we will assist you.

CONTACT INFORMATION

If you have any questions regarding the processing of your personal data, please contact us via email or post:
Meest Post Sp. z o.o.
Obrzeżna 7,
02-691 Warsaw
Poland
Email: [email protected]

CHANGES TO OUR PRIVACY POLICY

We regularly review and may update this Privacy Policy from time to time. Any changes will be published on this Website.

Updates become effective from the date of publication.

If we make significant changes to this Privacy Policy, we will notify you by posting a notice on the Website.

This Privacy Policy was last updated on 23.04.2025 by Meest Post Sp. z o.o.